Client Care Program

We maintain constant contact with client representatives enabling us to develop strong relationships, which centre around two-way feedback. We seek to understand the culture, corporate mission, vision and values, and their organisational structures. We follow a perpetual follow-up process, which is maintained within our recruitment management software. All conversations and tasks are entered into this system as they occur. In addition, we have an ‘after sales service’ process in place, which prompts us to regularly follow up candidate performance with the client over a period of three months. Our database enables us to extract follow-up tasks so that we can measure progress by consultant.